“I have been using Kits Graphics for almost 20 years for all my printing & couldn’t be happier with their product & service. Over the years, they have always provided the best product with incredibly friendly customer service, and are a pleasure to deal with. Even when I call them in a panic, which has happened many times, I am always met with a great attitude & my product is delivered on time. I am happy to refer them to my own clients and friends, knowing they will be well taken care of by this local family run business.”
Hilary Miles, Hilary Miles Flowers Ltd.
“Kits Graphics offers superior service quality. The staff is friendly and knowledgeable and the quality of their printing is second to none. All and all, Gene Johnson and Kits Graphics are a pleasure to work with.”
Merideth Schutter, Realtor
Personally I have found Gene Johnson’s “customer service” to be very excellent; he listens well and also can make creative suggestions. If there is a “rush” Kits Graphics seem to be able to move things along to meet those deadlines and still produce a quality product.
Roger Jung, Associate Broker
“I started using Kits Graphics for our printing work about three years ago and have always been completely satisfied with the work they have done. More importantly is the service that Graham and his team have provided. Many can provide the printing that we require, asking for things “as soon as possible” most would not do it with the courtesy, responsiveness and personal treatment that we get at Kits. It would take a very good reason for us to take our print work anywhere else.”
Bob Heyman – Summit Technologies
“Kits Graphics has provided printing services for Lignum Investments for over 15 years. Their attention to detail is unparalleled, they produce a superior product and they are 100% reliable. The staff at Kits offer terrific customer service and are just great to work with.”
Lignum Investments Inc.
“It’s great working with Kits Graphics! They are always quick to answer any questions that come up and consistently meet the deadlines that we set. Best of all Kits Graphics is extremely helpful in finding the best option for any print job we send their way. They really put the extra effort in to make sure that our needs are met and that we’re happy with the deliverables. They value the relationship that we have been able to develop with them and this shows in their willingness to hand deliver print jobs and proofs in a timely fashion. We recommend them!”
St. John’s School
“Kits Graphics have covered our printing requirements for the past several years. During this time they have consistently delivered a first class service. Tight deadlines have been met on several occasions and the turn around time for routine jobs is excellent. We highly recommend their services.”
-Pillar to Post Home Inspection, Vancouver
“Kits Graphics is trustworthy and easy to work with. They take the time to help us choose the right for the finished product, opposed to rushing us resulting in cost inefficiency. Customer service is always to the highest quality and they will go the extra effort to help us get our print before our deadlines!”
The Kavanagh Group-RE/MAX Select Properties
“To Graham and Gene,
This is just a note to thank you personally and Kits Graphics for assisting my business in all printings since we open. I’m impressed in how efficient the service is and how much we’ve benefited in our meeting sessions with you. Your personal business insight is refreshing, extremely candid and inspiring. Gene is a gem to work with and Graham is extremely professional. Your expertise, integrity and commitment to the customer are incomparable to other companies. Your passion for what you do is evident in every call, meeting and email. I really feel like you are one of the team and that makes all the difference.
No request is out of the question and usually can be accommodated within the current budget and in a reasonable timeframe. I always use your services and have already referred others.”
Franck Point, owner Faubourg Bakery, Kerrisdale
“My team and I scour the land for the very best professional service providers at the most competitive rates. We have found Gene and the boys at Kits Graphics to fit perfectly. They deliver on their promises: meet their quotes, deliver on time and in person. And very importantly go that extra mile to streamline the process to meet our print needs.
Our business is a people business and Kits Graphics follows the same philosophy where you actually have a person to deal with face to face who puts the customer’s needs first and foremost. When things get busy we need support like this at our fingertips. I would understate their value by saying they have become an integral part of our marketing programs.”
Marty Pospischil, Realtor
Marty Pospischil Real Estate Team
Dexter Associates Realty
“Thank you for always being so helpful and available with options and suggestions for our various projects. Your team is always a pleasure to work with. Kits Graphics will continue to be our go-to company for our various needs.”
B. Lawrence (Mining Industry, Vancouver)
“I had a very short time frame to produce a Job Aid for our field sales team. Gene Johnson at Kits Graphics, worked with me to understand my requirements and produce a very competitive quote. I submitted my work and had it turned around quickly, with excellent results. The team at Kits Graphics is very competent and professional. I trust them explicitly to get the job done on time with excellent results.”
Sierra Wireless, Richmond, BC
“As a recent new client to Kits Graphics, we are very impressed with their fantastic service, speedy responses and willingness to go the extra mile when needed. Honesty regarding timelines and abilities for production is essential in this industry, and many printing companies will bend the truth just to get business – not Kits Graphics. That honesty, helpful recommendations and stellar service are what keep us coming back. Thank you Gene and Graham!”
E. Bourgeois, Office Administrator
James Dobney Inspections
“Very helpful, responsive, produced a high quality product in spite of some rather demanding requirements, and made a point of following up. No complaints. We’d definitely use Kits Graphics again!”
Greg – Principle Architecture
On behalf of all of us here at Tapestry at the O’Keefe-Arbutus Walk, we wanted to take the opportunity to thank you and the team at Kits Graphics for your assistance with our marketing efforts to date. You and your staff have provided us with excellent customer service, and it has been a pleasure to work with you. Time and time again, you have shown a sincere interest in helping our business succeed. You have followed through on deadlines as promised, even personally delivering some critical items to us in a pinch. And more importantly you are a great consultant and not just an order taker, offering good ideas and suggestions to consider. And of course we all appreciate your wonderful sense of humor.
Gene, we look forward to working with you further in 2012, and thanks again.
Tapestry at The O’Keefe – Arbutus Walk